Everyone wants to be treated well, especially when it comes to food establishments and / or service areas.
Recently, it has been difficult to get to a catering establishment due to quarantine restrictions. However, according to the epidemiological situation in the country, when there are no strict restrictions, individuals have the opportunity to visit their favorite institutions.
You came to the restaurant, the waiter noticed the cooking time of your meal, and instead of the promised 20 minutes, it took more than an hour.
Everyone would be outraged, but – what are the actions of the consumer?
In this case, according to the Law of Ukraine “On Consumer Protection”, namely according to Article 10 provides that
«The consumer has the right to withdraw from the contract for performance of works (rendering of services) and to demand compensation of losses if the executor did not start performance of obligations under the contract in due time or performs work so slowly that it becomes impossible to finish it in due time “.
Therefore, if the restaurant has violated the terms of service, you can refuse to pay for these services, but also to demand monetary compensation from this institution, but only through the court.
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