The Law of Ukraine “On Ensuring the Functioning of the Ukrainian Language as the State Language” (Law 702704-VIII of July 16, 2020) is not a newly created law. But from January 16, 2021, the rules concerning mandatory customer service in the Ukrainian language will be included.
In accordance with Part 7 of Art. 1 of the law, the status of the Ukrainian language as the only state language provides for the mandatory use of it throughout Ukraine in the exercise of powers by public authorities and local governments, as well as in other public spheres of public life.
From January 16, 2021, the mandatory use of the state language is provided in the following areas:
- in the field of customer service;
- sphere of educational services (circles, sections including);
- in the field of medical care;
- provision of social services.
Information in price tags, instructions, technical characteristics, markings, tickets, menus, etc. should also be provided in Ukrainian. However, information in the state language about goods and services may be duplicated in other languages. In case of non-compliance with the law in terms of the use of the Ukrainian language in the above areas, the provisions of Article 57 of the law provide for the imposition of a fine from 5100 to 6800 hryvnias.
How it works:
In case of violation by an economic entity conducting business activities on the territory of Ukraine of the requirements established by Article 30 of this Law – the Commissioner, his representative draws up an act on the results of control over the use of the state language, warns such entity 30 days from the date of the act, which is stated in the act.
In case of repeated violation of the law within a year, the Commissioner, his representative shall draw up a report.
Cases of violation of the requirements of the Law by an economic entity conducting business activities on the territory of Ukraine shall be considered by the Commissioner on the basis of relevant acts on the results of control over the use of the state language and other materials collected by the Commissioner or his representative. , explanations of the business entity and the documents attached to it.
The amount of the fine will have to be transferred to the state budget within 15 days after receiving the decision. The decision to impose a fine for violating the law in the field of application of the state language may be appealed in court.
Also, every citizen can file a complaint to the Commissioner for the Protection of the State Language, send it in writing or by e-mail to the address of the Commissioner. It is important to provide as complete information as possible about the entity, the circumstances and the evidence supporting the breach.
Therefore, in any case, in order to impose a fine, there must be sound evidence that the business entity has actually violated the law, so before paying the fine, you must analyze this evidence for compliance with the law, in case of non-compliance, go to court.